You probably have some questions about this confusing world of water.  Hopefully we can provide an answer here... Of course, you are free to call us at 877-534-5837, or simply email us at

What is EcoWater and what do you provide?

EcoWater has been making water cleaner and safer for homes since 1925. Today, we are one of the world’s largest manufacturers of residential water treatment systems. We provide whole home water softeners, refiners, and reverse osmosis drinking water. EcoWater installs and warranties all of our products.

What is a water purification system?

Water purification is the process of removing undesirable chemicals, biological contaminants, suspended solids and gases from contaminated water. The goal is to produce water fit for a specific purpose. Most water is disinfected for human consumption (such as drinking water), but water purification may also be designed for a variety of other purposes, including fulfilling the requirements of medical, pharmacological, chemical and industrial applications.

Purifying water may reduce the concentration of particulate matter including suspended particles, parasites, bacteria, algae, viruses, and fungi, as well as reducing the amount of a range of dissolved and particulate material derived from the surfaces that come from runoff due to rain.

The standards for drinking water quality are typically set by governments or by international standards. These standards usually include minimum and maximum concentrations of contaminants, depending on the intended purpose of water use. To find the water quality of your area, feel free to visit the EPA Consumer Confidence Report website for a searchable map.

Isn't my tap water treated enough?

The EPA allows certain levels of chlorine, ammonia, chloramines, lead, mercury, fluoride, and even arsenic (!) to remain in any city's drinking water.  The water you drink, cook with, shower in and bathe in then runs through miles and miles of metal pipeline coated in years of contaminants before finding its way directly to your glass, measuring cup, pet's water bowl or bathtub.  Do you really want to take the chance of prolonged exposure?

What is a water softener?

A water softener treats your water at the point it enters the home. It removes the impurities before the water travels through your pipes and into your water-using appliances, and before you draw water from the taps of your bathrooms and kitchen. In other words, it removes the impurities before the water is used or consumed.

What is a water refiner?

An EcoWater Systems water refiner softens your family’s water by removing the hardness minerals and sediments that weren’t removed by the municipality, and it also removes the chlorine taste and odor that is prevalent in city water. By adding a layer of coconut shell carbon to the treatment system, the objectionable odor and taste of chlorine is removed without the need for a separate carbon filter system and subsequent filter changes. We also have systems that remove chloramine (chlorine and ammonia).

How do I know when I need a replacement filter for my system?

Like a car or an air conditioner, water filtration systems work best when the filters are changed regularly.  When any filter isn't changed it begins to stop filtering correctly, and you wind up with contaminants making it through the barrier.  You ever change an air filter? Yuck!  Most of EcoWater's systems need a new filter every 6-12 months.  If you are unsure when your filter was changed last, please call 877-534-5837 and we can look that information up for you.

How can I order a new filter for my home?

As of right now, the only way to order a replacement filter for your system is to call us at 877-534-5837 from 8:00 AM to 7:00 PM, CST.  You can also email us at

Where is EcoWater available?

EcoWater is proud to be distributed by Dupure, headquartered in Houston TX.  Dupure works exclusively with quality homebuilders in Houston, San Antonio, Dallas, Fort Worth, Phoenix, Las Vegas, and Los Angeles, much like EcoWater works exclusively with Costco.  More information about Dupure can be found at the Dupure website.

Is EcoWater hiring?

EcoWater is hiring!  We are currently looking for Appointment Setters and Outside Salespeople in the greater Los Angeles area.  If you're ready to make a change and join a dynamic and exciting team, email us your resume at

How does reverse osmosis work?

Reverse Osmosis (RO) drinking water systems provide high-quality water for worry-free drinking or cooking. This state-of-the-art filter will improve the quality of water from wells or municipal water supplies.
Here’s How an RO Works:

  • Household water is directed through a prefilter for filtration to remove sediment, chlorine taste and odor, and particulate matter.
  • The water is then forced, by pressure, through a semi-permeable membrane where a high percentage of the dissolved solids, etc. are rejected and flushed to the drain.
  • Filtered water is reserved in the storage tank until needed. An activated carbon absorption block filter that removes tastes and odors polishes the water immediately before going to the faucet.

An RO system like the EcoWater HERO 375 virtually removes impurities such as the following:


  • Ammonium1
  • Fluoride
  • Arsenic
  • Lead
  • Barium
  • Magnesium1
  • Bicarbonate1
  • Nitrate/Nitrite
  • Bromide1
  • Radium 226/228
  • Cadmium
  • Selenium
  • Chloride1
  • Sodium1
  • Chromium-6
  • Sulfate1
  • Chromium-3
  • Tannin1
  • Chlorine Taste & Odor
  • TDS (Total Dissolved Solids)
  • Copper
  • Turbidity
  • Cysts
  •        (Giardia & Cryptosporidia)
  • Zinc1
  • Tested and Certified to NSF/ANSI Standard 58 by NSF International.
    Rated at 50 psi, 77 F, 750 ppm/TDS, product to storage tank.
    Product water produced, amount of waste water and percent rejection will vary with changes in pressure, temperature and total dissolved solids.
    1Tested by Spectrum Labs, Inc. a state certified testing laboratory.